Frequently Asked Questions

Getting Started

What is VisoWork?

VisoWork is a visual analysis platform that gives AI agents a precise toolkit for image description, OCR, object detection, and multimodal vector search. You connect to it through the REST API, an MCP server, or a downloadable agent skill.

How do I sign up?

Visit the landing page and sign in with a supported provider. New accounts may require approval — you'll land on a pending page while your access is reviewed.

How do I get an API key?

Go to Profile → API Keys and create a key scoped to a project. Keys are shown exactly once at creation; copy the full value before leaving the page.

API Keys and Security

What do I do if my key leaks?

Revoke the key immediately from Profile → API Keys and rotate to a new one. You are responsible for usage incurred until the key is revoked.

Can one key access multiple projects?

No. Each key is scoped to a single project. Create one key per project that needs access.

Usage and Rate Limits

What are the rate limits?

Rate limits are enforced per project and endpoint category using a sliding window.

What happens when I hit a rate limit?

You'll receive an HTTP 429 response with headers indicating when you can retry. Implement exponential backoff in your client.

Billing

How is usage priced?

Usage is metered per request. Current pricing is shown in the dashboard at the time you create or view a project.

Are there free credits for new accounts?

Promotional credits may be offered at times. Check your account dashboard for the current balance.

Content and Privacy

Is my submitted content used to train models?

No. Submitted content is processed to produce responses and is not used to train models unless you explicitly opt in.

Where is my data stored?

Account metadata lives in our primary database. Files uploaded via the Storage API live in S3-compatible object storage. See the Privacy Policy for retention details.

Can I delete my data?

Yes. Delete individual storage objects via the API or dashboard. To delete your entire account, contact support@visowork.com.

Models and Outputs

Which models does VisoWork use?

Vision endpoints route to best-in-class vision-language models. The specific model used for each response is included in the response payload under model.

Can I choose the model?

Some endpoints accept a model hint. Unsupported values fall back to the default for the endpoint category.

Are the outputs guaranteed to be accurate?

No. Model outputs may contain errors or hallucinations. Validate results before making decisions based on them.

Troubleshooting

Why am I getting 401 Unauthorized?

Verify the Authorization: Bearer header is present and that the key hasn't been revoked or scoped to a different project.

Why am I getting 429 Too Many Requests?

You've exceeded the rate limit for your project. Slow down your request rate or reduce batch sizes.

Who do I contact for support?

Email support@visowork.com with your project ID, API key prefix (not the full key), and a description of the issue.